Merchant Operations Executive 營運專員
1. Onboard new merchants onto the ShopBack platform
2. Work closely with the Country Manager to find areas of improvement within the focus areas of Ops and the wider team
3. Document key tasks, processes, and SLAs and ensure they are updated regularly
4. Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team
5. Analyse data to ensure accuracy in order and transaction information
6. Work collaboratively across the organization with Tech, Customer Service, Marketing, and Business Development teams to optimize and scale current processes
7. Implement new initiatives to enhance the tracking reliability of ShopBack merchants
8. Work with the Customer Service team to problem-solve merchant-related issues such as untracked orders and proactively implement solutions to prevent future recurrences
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