政大職涯平台 NCCU Career PlatformBilingual Associate Customer Service Representative (12 month contract) | 遊戲雙語客服人員(約聘12個月)
香港商動視暴雪有限公司台灣分公司- 2020-10-31 截止
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- 0 人有興趣
基本資料
- 任職機構名稱：
- 香港商動視暴雪有限公司台灣分公司
- 工作性質：
- 正職
- 工作地點：
- 台北市信義區
- 薪資待遇：
- 面議
- 需求人數：
- 10+
- 刊登日期：
- 2020-07-09
- 刊登單位：
- 香港商動視暴雪有限公司台灣分公司
工作內容
Blizzard Taiwan is calling for bi-lingual (Chinese and English) Associate CS Representatives (ACSR) who are overall supporting Blizzard customers via phone, typed-chat, and email. Through problem identification, troubleshooting, education, and resolution, ACSRs are required to provide innovative and exceptional customer handling following Game Master Empowerment Guidelines. As a key member of the customer service team, ACSRs are expected to maintain Blizzard’s culture of excellence and commitment to quality in every aspect of their work. Shift hours and days may vary to fit in the customer service department’s open hours.
★Responsibilities
• Respond to customer inquiries and provide first contact resolution of customer issues via phone, typed-chat, and email.
• Deliver timely and accurate responses to customer questions and requests.
• Take personal ownership of customer requests and maintain accountability for follow-through.
• Perform account maintenance, data entry, and order processing functions.
• Provide exceptional customer experience as measured through customer surveys.
• Provide proactive customer communications via phone, typed-chat, or email when necessary.
• Display a professional, positive, and enthusiastic demeanor to employees and customers.
• Maintain security and confidentiality of Blizzard’s internal information and customer / account information.
• Escalate or refer issues beyond the scope of Tier I training and duties.
• Demonstrate thorough understanding of departmental policies and procedures.
• Support Blizzard account, payment and technical related issues.
• Other duties as assigned.
★Responsibilities
• Respond to customer inquiries and provide first contact resolution of customer issues via phone, typed-chat, and email.
• Deliver timely and accurate responses to customer questions and requests.
• Take personal ownership of customer requests and maintain accountability for follow-through.
• Perform account maintenance, data entry, and order processing functions.
• Provide exceptional customer experience as measured through customer surveys.
• Provide proactive customer communications via phone, typed-chat, or email when necessary.
• Display a professional, positive, and enthusiastic demeanor to employees and customers.
• Maintain security and confidentiality of Blizzard’s internal information and customer / account information.
• Escalate or refer issues beyond the scope of Tier I training and duties.
• Demonstrate thorough understanding of departmental policies and procedures.
• Support Blizzard account, payment and technical related issues.
• Other duties as assigned.
條件要求
• Bilingual English/Chinese. Written and oral
• Team player with a positive attitude
• Available to work days, nights, and weekends
• Comfort with using telephony related hardware and software
• Familiarity with Microsoft Windows and Microsoft Office
• Excellent attention to detail
• Team player with a positive attitude
• Available to work days, nights, and weekends
• Comfort with using telephony related hardware and software
• Familiarity with Microsoft Windows and Microsoft Office
• Excellent attention to detail
公司福利
- Modern work environment
- Collaborative, open and participatory culture
- Informal dress
- Competitive salaries and wages, paid leaves
- Free/discounts games
- Full slate of company sponsored activities, outings and events
- Learning and development opportunities
- Spousal benefits to same sex couples
- Collaborative, open and participatory culture
- Informal dress
- Competitive salaries and wages, paid leaves
- Free/discounts games
- Full slate of company sponsored activities, outings and events
- Learning and development opportunities
- Spousal benefits to same sex couples
聯絡方式
聯絡人：劉小姐
電子郵件：taiwanresumes@blizzard.com
Email更多資訊
•To apply, please visit and submit English resumes through Blizzard official career site (https://careers.blizzard.com/global/en/job/R002599/Bilingual-Associate-Customer-Service-Representative-12-month-contract). Thank you!
Please share with us in the resume :
• Why you are interested in working at Blizzard
• What games you are currently playing
Please share with us in the resume :
• Why you are interested in working at Blizzard
• What games you are currently playing