政大職涯平台 NCCU Career Platform基本資料
- 任職機構名稱：
- 鼎翰科技
- 工作性質：
- 正職
- 工作地點：
- 新北市新店區
- 薪資待遇：
- 待遇面議（經常性薪資達 4 萬元或以上）
- 需求人數：
- 1
- 刊登日期：
- 2023-03-22
- 刊登單位：
- 鼎翰科技
工作內容
About the job:
We are looking for a customer-oriented service engineer who is passionate about facing customers directly, and handling daily RMA cases through the system. If you are proficient in service and RMA operation, willing to take on challenges and pursue continuous learning and growth, especially on the service business part, we want to hear from you!
We look forward to your participation in the journey of building the best workplace and fostering a culture of trust together - Better ME & Better TSC.
Responsibilities:
- RMA Case Management and Warranty Verification
- RMA Returns Management, Material Supply and Update to the customers
- Monthly RMA report creation and analysis
- RMA Quality issue improvement plan and follow up with stakeholders
- Spare parts Inventory Planning.
- New Product Spare part list definition
- Service Contract Management (Terms and Conditions, Renewal)
- Service Provider Development, Management and Performance Monitor
- Service Business Revenue report creation and analysis
- Service Training for internal and external stakeholders.
We are looking for a customer-oriented service engineer who is passionate about facing customers directly, and handling daily RMA cases through the system. If you are proficient in service and RMA operation, willing to take on challenges and pursue continuous learning and growth, especially on the service business part, we want to hear from you!
We look forward to your participation in the journey of building the best workplace and fostering a culture of trust together - Better ME & Better TSC.
Responsibilities:
- RMA Case Management and Warranty Verification
- RMA Returns Management, Material Supply and Update to the customers
- Monthly RMA report creation and analysis
- RMA Quality issue improvement plan and follow up with stakeholders
- Spare parts Inventory Planning.
- New Product Spare part list definition
- Service Contract Management (Terms and Conditions, Renewal)
- Service Provider Development, Management and Performance Monitor
- Service Business Revenue report creation and analysis
- Service Training for internal and external stakeholders.
條件要求
科系要求
不拘
Must-Have
- Fluent in English, listening, reading speaking, and writing, TOEIC score above 700.
- Ability to handle customer complaints and complex communication with high emotional intelligence.
- Proficiency in behavioral competency-based customer interaction skills.
- Familiarity with RMA operation, service policy & warranty judgment based on the best interests & position of the company.
- Excellent logically thinking and organizational analytical skills.
- Able to handle the job/task with outstanding carefulness.
A Plus:
- Professional presentation and negotiation skills
- Experience in service business enablement, and hands-on is a plus.
- Excellent time management skills.
Characteristics
- Discovery-driven and independent of follow-through execution tasks
- Passionate, careful, and agile.
- Interpersonal skills and human-touch
- Team player and builder – lead by example
- Self-disciplined and highly organized
不拘
Must-Have
- Fluent in English, listening, reading speaking, and writing, TOEIC score above 700.
- Ability to handle customer complaints and complex communication with high emotional intelligence.
- Proficiency in behavioral competency-based customer interaction skills.
- Familiarity with RMA operation, service policy & warranty judgment based on the best interests & position of the company.
- Excellent logically thinking and organizational analytical skills.
- Able to handle the job/task with outstanding carefulness.
A Plus:
- Professional presentation and negotiation skills
- Experience in service business enablement, and hands-on is a plus.
- Excellent time management skills.
Characteristics
- Discovery-driven and independent of follow-through execution tasks
- Passionate, careful, and agile.
- Interpersonal skills and human-touch
- Team player and builder – lead by example
- Self-disciplined and highly organized
公司福利
1. 勞保、健保及新制退休金之提撥
2. 員工團體保險
3. 定期健康檢查
4. 年度國內、外旅遊及不定期員工活動
5. 春節、端午、中秋三節禮金
6. 生日、生育、結婚禮金
7. 員工傷病住院、親屬喪故慰問金
8. 員工(配偶)及子女獎助學金/才藝技能獎勵
9. 托兒津貼
10. 社團活動
11. 模範員工選拔
12. 資深員工獎勵
13. 員工分紅、年終獎金
14. 員工股票選擇權
15. 宜蘭廠區提供健身房及卡拉OK視聽室等設施
2. 員工團體保險
3. 定期健康檢查
4. 年度國內、外旅遊及不定期員工活動
5. 春節、端午、中秋三節禮金
6. 生日、生育、結婚禮金
7. 員工傷病住院、親屬喪故慰問金
8. 員工(配偶)及子女獎助學金/才藝技能獎勵
9. 托兒津貼
10. 社團活動
11. 模範員工選拔
12. 資深員工獎勵
13. 員工分紅、年終獎金
14. 員工股票選擇權
15. 宜蘭廠區提供健身房及卡拉OK視聽室等設施
聯絡方式
聯絡人：Peter Hsu
電子郵件：peter_hsu@tscprinters.com
E-mail